FAQ
FAQ
Answers to the questions we hear most often about ordering, shipping, and returns.
📦 Ordering & Shipping
How long does it take for my order to ship?
Orders are processed within 2–6 business days before they ship. During late September through October — our busiest period — processing may run toward the longer end of this window.
How long does shipping take?
Estimated shipping time is 7–20 business days for the United States and 7–18 business days for international destinations, once your order has shipped. Tracking information will be provided as soon as it does.
When's the latest I can order to receive it by October 31st?
We recommend ordering at least 2–3 weeks in advance of Halloween, to allow for both processing and delivery time during our peak season.
Can I change my shipping address after ordering?
Please contact us as soon as possible at support@falover.com. If your order hasn't shipped yet, we'll do our best to update it. Once an order has shipped, the delivery address can no longer be changed.
Do you ship internationally?
Yes. International orders may be subject to customs duties or import taxes, which are the recipient's responsibility and aren't included in our product or shipping prices.
🕸️ Returns & Exchanges
Can I cancel my order?
If you need to cancel, please contact us as soon as possible. Cancellation requests must be received within 6 hours of payment — once an order enters processing, it can no longer be cancelled.
What's your return window?
Unused, unopened items in their original packaging can be returned within 30 days of delivery. See our Refund & Returns Policy for full eligibility details.
What should I do if my item arrives damaged or incorrect?
Please email us at support@falover.com within 3 days of delivery with your order number, a description of the issue, and clear photos or a short video. Our team will review it and let you know the next steps.
Are worn costumes, wigs, or masks returnable?
For hygiene and safety reasons, worn or used costumes, wigs, masks, and opened cosmetic items (face paint, makeup, prosthetics) are not eligible for return.
When will I receive my refund?
Once we've received, inspected, and approved a return, refunds are processed to your original payment method within 7 business days. Your bank or card issuer may take a little longer to post the credit.
🎃 Products & Sizing
How do I know what size costume to order?
Please check the size chart on each product page before ordering, since sizing can vary between costume styles and manufacturers. If you're between sizes, sizing up is generally the safer choice.
Are your product photos accurate?
We make every effort to display product colors and details as accurately as possible. Small variations can still occur due to monitor settings and product photography lighting.
Do you restock sold-out items?
Some items are limited-run and may not be restocked once sold out, particularly closer to Halloween. We recommend ordering popular items early in the season.
🍬 Gifting
Can I send this as a gift?
Yes. FaLover items make fun gifts for Halloween parties, costume contests, and seasonal get-togethers — for friends, coworkers, kids, or anyone who loves this time of year.
Do you offer gift notes?
If a gift note option is available on the product page, you can add your message before checkout. Please check the product options carefully before placing your order.
👻 How Can I Contact You?
You can reach us at support@falover.com. Average response time is 24–48 hours.