Contact US
FaLover.com
Contact Us
Questions about a product, an order, or anything else — here's how to reach our team.
🍬 Email Support
We aim to respond within 24-48 business hours. During peak Halloween season (late September through October), response times may run slightly longer due to higher order volume.
🕸️ Before You Write In
For faster answers, these pages cover most common questions:
- Shipping Policy — processing and delivery timelines
- Refund & Returns Policy — cancellations, returns, exchanges
- Privacy Policy — how we handle your information
👻 What to Include in Your Message
To help us assist you quickly, please include:
- Your order number, if your question relates to a specific order
- The email address used at checkout
- A brief description of your question or issue, and photos if it involves a damaged or incorrect item
We currently offer support by email only. This helps us keep accurate written records of every request and ensures nothing gets lost.